Q:How long does it take to set up an account?

A:Orders can be set up in less than 10 minutes but not greater than 24 hours.

Q:How much do you charge for domain registration?

A:We can register your .com, .net., or .org domains for £25 per 2 years
or
.co.uk, org.uk for £10 per 2 years.

Q:Can I host international domains?

A:Yes

Q:Do you offer Windows 2003 or Linux plans?

A:Yes Windows 2003 hosting ( No Extra Charge ) and Linux web hosting accounts (Extra Charge £15).

Q:How do I access my Cpanel control panel?

A:You can login to your control panel at http://cp.yoursite.co.uk/ where "yoursite" is your own domain name.

Q:What are the nameservers for the current machine?

A:Primary Nameserver: NS1.LIVEDNS.CO.UK
A:Secondary Nameserver: NS2.LIVEDNS.CO.UK

Q:How do I FTP into my account?

A:First you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "ftp.yourdomain.com" as the host address. Supply your username and password in the according fields. Once logged in, you have complete access to your account.

Q:How do I access webmail?

A:Goto http://webmail.smartwebhosting.co.uk and login with root@yourname.co.uk and password

Q: What is the full path to my cgi-bin?

A:Please email support for more information as each hosting is differnt

Q:Which folder do I load my web pages to?

A:You should place all of your web documents in the htdocs directory.

Q:I keep getting errors when trying to publish with Frontpage?

A:Please email support with the error message

Q:Can I have CGI outside of the bin?

A:Yes, CGI will function in the htdocs folder.

Q:I've uploaded my site and still see "placeholder for ..."?

A:You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure to delete that old index.html page, then your site should resolve correctly.

Q:How long does it take for my DNS changes to update world wide?

A:Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.

Q:Why isn't my SSI working?

A:In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.