Terms & Conditions

1) REGISTRATION OF UK DOMAIN NAMES (co.uk, org.uk, ltd.uk, plc.uk)

Upon receipt of your order and payment, we will make an application on your behalf (or that of your customer, if applicable) for the domain name(s). We make this application to Nominet UK, which is the UK registry for all internet domain names ending in .uk. Their website can be found at www.nominet.net.

Nominet UK will advise us by email as to whether the application has been successful. This can take between a few minutes and up to 24 hours to be received by us. Upon receipt, we will immediately notify you by email.

You will receive an official Registration Certificate directly from Nominet UK, however these are currently taking around three to four months to arrive, which unfortunately is beyond our control and is being experienced by every domain registration company in the country.

Please note the following regarding LTD.UK and PLC.UK domain names:-

We need the Company Registration Number as issued by Companies House in order for us to make the application. More information regarding registration of domains under these suffixes can be found here at Nominet UK's website. Applications for these two types of domain names are currently taking up to two working days to be processed by Nominet UK.

2) REGISTRATION OF US DOMAIN NAMES (.com, .net, .org)

Upon receipt of your order and payment, we will register the domain name(s) on your behalf (or that of your customer, if applicable). We make this application to one of the ICANN-accredited Registrars - ICANN is the Internet Corporation for Assigned Names and Numbers and is based in the USA. Their website can be found at www.icann.org.

US domain names are ordered online in real-time, therefore we will know immediately whether the registration has been successful or not. After successful registration, we will immediately notify you by email.

No official paperwork is issued by the authority for US registrations. As an alternative, the US Department of Commerce provides a central database which is permanently available for viewing at www.internic.net. A more detailed version can be found at www.networksolutions.com, which details actual registrant information.

3) WEB HOSTING PACKAGES

Upon receipt of your order and payment, we will usually set your hosting package up within 1-3 hours, although during busy periods it can take a little longer.

Upon completion, we will immediately advise you of your username and password by email, along with a detailed instruction guide and advice on how to contact us should you have any queries concerning your new account.

All web hosting services may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any UK law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening, obscene, demeaning to others or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold us harmless from any claims resulting from the use of the service which damages the subscriber or any other party.

Note: pornography and sex-related merchandising are prohibited on all servers. This includes sites that may infer sexual content, or that link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the internet. Links to such materials are also prohibited.

In addition, any site-selling or promoting bulk email services is not allowed.

Our servers may not be the source, intermediary or destination address involved in the transmission of spam, flames or mail bombs. Your domain may not be referenced as originator, intermediary or reply-to address in any of the above. Advertising sites on other servers, which in turn contain links to a domain on our servers, is prohibited. We consider spam to be any mass unsolicited message in the mediums of newsgroups and email. If you are found to have spammed then we will immediately, without warning, disable your domain. In addition, we will impose a £100.00 penalty for each spam policy violation. We reserve the right to refuse or cancel service to known spammers. Lastly, we reserve the right to determine what violates this policy. As such, any violation will result in immediate deactivation of services without refund.

Any attempts to undermine or cause harm to a server is strictly prohibited.

We do not allow clients to install their own chat rooms - these take up massive system resources. We can in any case provide Java chat rooms for an extra charge, which will more than fill your needs and will run without hindering the performance of the service for others.

Every hosting account comes with 1 Gb monthly traffic allowance (bandwidth). Any account exceeding that limit will be automatically invoiced at a rate of £25.00 per month per additional 1 Gb used. These invoices must be settled within seven days, and we reserve the right to immediately terminate accounts where bandwidth invoices are not paid for in full within seven days.

See also our Disclaimer and Indemnification Notice.

4) CANCELLATIONS

UK domain registrations may only be cancelled within 7 days of purchase, or within the same calendar month as purchase, whichever is the lesser. For example, domains purchased on 1 January have until 8 January to be cancelled, but domains purchased on 30 January only have until 31 January to be cancelled.

Because we order non .uk domain registrations online in 'real-time', they cannot be cancelled and therefore no refunds are available on non .uk domain names.

5) PAYMENT METHODS

We accept all major credit and debit cards, using our secure online server and order form. We also accept postal orders and cheques (made payable to 'Clues Internet Limited') via regular post.

In the event of a credit/debit card payment being authorised at time of order, but then subsequently being rejected as a 'chargeback', or cheques not being honoured, then we reserve the right to transfer registration of any ordered domain registrations into our own name, until such time as full payment has been received. Similarly, web hosting packages will be disabled until full and proper payment is made.

Monthly Payment Plans - we will send reminders for payments due each month. Should payments not be forthcoming, we reserve the right to suspend all services to that account until such time as payment has been received. Administration charges will also be applied.

6) COMPLAINTS PROCEDURE

All complaints should be made in writing to complaints@clues-internet.co.uk You should try to explain your complaint with as much detail as possible. We guarantee to respond to your complaint within 24 hours and also assure you that we will do our utmost to help resolve the situation for you.

7) GENERAL

Your statutory rights as a consumer are not affected by any of the above. We reserve the right to change our prices, and our Terms and Conditions, at any time without prior notice.

Smart Web Hosting.co.uk is owned by Clues Internet Limited.